returns policy

We accept returns of standard products within 14 days of receipt, provided they are unused and in their original packaging.

Customisation or made-to-order products are not eligible for return, except in the case of a manufacturing defect.

To initiate a return, please contact us at [email] with your order number and reason for return.

Return shipping costs are the responsibility of the customer, except in cases of our error or a manufacturing defect.

Refunds are processed within 5 business days after receiving and inspecting the returned product.